In 4 training courses in May 2018, 141 conciliators from around 75 communes in Kon Tum province acquired knowledge of the rules of engagement, new skills and methods for the settlement of conflicts that are below the threshold of prosecution. Vietnamese laws and village conventions are the basis for their work. Understanding the reasons and motivations of people to get into conflicts is key to developing empathy with the people’s case. The trained conciliators aptly help the people to overcome the causes of their dispute, find a compromise or prepare for settlement in court.