The mandate of CESB is to contribute to a strong national workforce and performing organisations that deliver quality services to achieve the national development agenda. To achieve this mission, CESB needs to be internally strong as an organisation. Through the Strategic Approach to Capacity Building project (SACB), BTC has provided technical and financial supports to CESB. Organisational Development Coaching is essential to develop CESB internal capacities.

Organisational Development Expert Coaching

All the Organisational Development Coaching interventions aim to provide lasting and sustainable organisational change. Through guidance, advice, training and support, CESB staff are able to gain knowledge and execute themandate leading to organisational development. The focus of the Organisational Development Coaching is to continuously improve and enhance organisational, team, and individual performance with an aim of creating awinning culture for all. The Organisational Development Coaching also focused on skills transfer for example byhelping staff create and design workflows and team accountability for day-to-day standardized process. These areconsolidated in a procedure operating manual, which includes the employee handbook, Human Resource policiesand job descriptions for all CESB staff.

CESB Handbook

Through the services of an Organisational Development Expert Coach, SACB  nproject has supported the development of the CESB employee handbook entitled “The Link”. With the support of the Organisational Development Expert Coach, the CESB HR Office under the overall supervision of the CESB senior leadership authored the inaugural employee handbook for CESB that links and helps publish employee-friendly applicable policies and practices. The Link is an accessible handbook covering key areas such as Performance Management, Recruitment, Leave management and Code of Conduct. The CESB Human Resource Office and the Organisational Development Expert Coach worked with the department heads to make sure all departments were aligned.

Job description for all

Employees need to have clarity on their job specifications, reporting lines, key performance indicators and day-to-day interactions with stakeholders in order to perform at their highest potential. The Organisational Development Expert therefore worked with the internal leaders and job holders to articulate their job descriptions in a standardized format. The Job Descriptions are a key tool that informs performance management expectations, support in recruitment processes, informs learning and development requirements and is ultimately a critical tool for succession planning. It also helps communicate with clarity the technical, behavioural and experience profile for a job. In total 81 Job Descriptions for all the roles within CESB were delivered. It has helped organise all staff to become more engaged with the job thanks to enhanced clarity while improving performance standards.

Procedure and Operationnal Manual

One of the highlights of SACB’s achievements for Organisational Development is the creation of a revived Procedure Operating Manual which is in line with and relevant to the current organisational structure and mandate of CESB. With the POM, CESB is able to explain the provided services to key stakeholders while cutting on time waste and improving quality and efficiency to deliver.

Procedures and policies

The fundamental controls for an organisation lies in its procedures and policies. It is through these that management set their intent and guide their employees in the execution of their duties. The SACB project supported the
development of policies with the aim of having clear guidelines for different areas in the organisations. CESB employees get to know their rights, whereas the organisations understand what governance measures to put in place.

Advancing the strategic role of HR in Rwanda

The Government of Rwanda considers Human Resources Development as instrumental for an efficient and effective delivery of the country’s development targets. Through the services of the Organisational Development Coach and in close collaboration with CESB, the SACB project
organised a training on "Advancing the Strategic Role of HR in Rwanda”. We can point out three major achievements :

1. Unpacking of the HR profession and promotion of specific behaviours that HR professional must embody;

2. HR practitioners reflected on strategic HR responsibilities and the position of their department in organisations;

3. HR practitioners were exposed to current regional and global trends and best practices in HR Management while promoting networking and the exchange of ideas.

Through the SACB project, CESB will continue to benefit from organisational development coaching in the coming months. We will keep you posted !