Uganda’s ICT sector celebrated a major milestone today with the launch of the IT Consumer Protection Portal, by Hon. Joyce Ssebugwawo, State Minister for ICT, at the Consumer Protection Conference.

Developed by the National Information Technology Authority Uganda (NITA-U) with support from Enabel’s Skills and Governance Project, funded by the European Union, this platform empowers Ugandans to report issues with IT services and track complaints in real time. The portal also provides consumers with information about their rights, helping to build trust and accountability in the digital economy.

In her remarks, Hon. Ssebugwawo highlighted that consumer trust is essential for increased digital adoption. “Digital transformation is no longer a choice,” she stated. “Both government and private sector service strength lies in meeting citizens' needs efficiently.” This portal aims to make reporting poor service easier and quicker, ultimately supporting a more trustworthy digital space for all Ugandans.

Michael Niyitegeka, the key note speaker at the event, noted that Uganda’s digital economy heavily depends on consumer trust in the products and services available. He warned about the risks of counterfeit products, which affect the quality of life, businesses, and the environment. He pointed out that "three-quarters of global businesses will operate on shared platforms by 2030," making consumer protection and accountability even more crucial. Niyitegeka stressed the importance of empowering consumers to navigate these platforms safely and ensuring they know how to verify the authenticity of products and services.

NITA-U’s Executive Director also mentioned that the portal is part of a larger network of digital solutions contributing to Uganda’s digital transformation. As Uganda continues to expand its digital reach, initiatives like this portal play an essential role in safeguarding citizens and ensuring a secure online environment for all.